When to Present the Devices
The 1-Minute Smart Survey slots into service at the end of a customer's visit. It's a great way to fill the short time between a guest asking for their check/bill and making a payment.
Every Order, Every Day, Every Time
Give every guest the chance to participate. Collecting as many reviews as possible is the key to identifying trends and consistencies. Remember - most of your guests love what you do!
The way you present Yumpingo to guests has a big impact on participation. Your introduction should be short and sweet, but be purposeful about the language you use.
A good introduction highlights that your guest can leave a quick review, you value their opinion, and it really helps your restaurant improve.
 |  |
| DO THIS | AVOID THIS |
| It's quick: "less than a minute" "it's a review" | Avoid the words 'form', or 'survey' (they are long and boring!) |
| You value their opinion | Don't ask if they have time to fill it in. This also sounds drawn out. |
| It really helps your restaurant improve. People really want to help! | Silence isn't golden. Don't leave the devices without an explanation. |
Here are a few example phrases you can try:
Try a few, to find out what works best for you to get the most reviews.
Next step: Section 2. Collecting reviews