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Reputation - Enhanced Connection

There are two types of connections for Instagram and TripAdvisor - Regular connection and Enhanced connection. 

Regular Connection:

The Regular connection is the usual way of connecting your accounts to Reputation - either authenticate then select a business page or paste in the URL to your location on the Locations & Groups page. 

  • Connecting this way will allow you to get Instagram's own posts, geotagged posts, tagged posts, and Mentions, but you will not yet be able to respond or like.

Enhanced Connection:

By enhancing your account's connection, you will be able to respond to your reviews and messages from the Reputation inbox. 

  • After connecting your account the regular way, you will be presented with an enhanced account pop-up. The steps might be different for each social media/review platform. 
  • For Instagram, you would only be required to enter your account's password. While for TripAdvisor, you would need to enter your TripAdvisor email, Password and Job Title. 

Two-factor authentication:

In order to Enhance your Instagram or Trip advisor account, 2-Factor Authentication will need to be disabled. Go to the related article links below for more information:

Specific steps:
  • Disable 2-Factor Authentication
  • Disconnect IG completely in AreTheyHappy
  • Refresh the page.
  • Connect the FB Account.
  • Select the correct IG account. 
  • Enhance. 

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