Before your brand goes live with Yumpingo, you must set up your experience Questions. These are the questions asked of guests when they fill out a survey.
Set up service style
- Log onto the Dashboard and go to > Manage > Questions.
- Once there, click the 3 dots in the upper right-hand corner and select Add service style.
- A pop-up will display all your existing service styles (table service, delivery, etc). You can only choose from the ones that are set up on Yumpingo. If you'd like to add another service style, contact Yumpingo support.
- Click done and you have created your Questionnaire for this service style. You can only have one set of questions per service style, but you can assign different questions to venues.
Repeat the process until each service style has a Questionnaire attached to it. You can't collect reviews until you've added questions for each service style and assigned each venue to a questionnaire.
Core question
The core question measures the NPS Net Promoter Score, the core experience question asked to all guests across all service styles. It is used to measure overall satisfaction and your customer’s loyalty to the brand. The results of this score give all of our other questions context.
During your brand's onboarding Yumpingo will set up the core NPS question and it cannot be changed.
Add Steps of Service and Research Questions
To set up additional questions, click on the 'Add a question' button for each service style. There are two articles you should read before you get started.
- There are three ways to add Questions (all displayed in the video below):
- When first setting up, use the Add a question button in the column box
- The button with the 3 grey dots on the top right of the section
- The + sign on the top of the Research and Steps of Service tab.
- Choose the category of the question you'd like to see questions for and then scroll to find the appropriate question. Once you find it, click on it to configure it.
- Add the venues you'd like to have this question asked at and look through the rest of the configurations to apply rules. Be sure to read about Questions Rules here.
- You can always change the configuration of a question by hovering over the question and clicking edit conditions.
Tip: Some categories also have recommended questions that are highlighted at the top. These questions have a proven track record of driving NPS, making more happy guests. Learn about Highlighted Questions.
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If you have questions or comments please reach out by clicking the support chat box on the lower right side of your screen.
