February 2023

Bee Brincat

Modified on: Thu, 30 Nov, 2023 at 10:55 AM

When in the Locations table, it is possible to have multiple reports and to be able to switch between different reports
One report is defined as the default report which is what will be seen every time a user enters the page
All users with access to locations reporting will be able to access all reports
Each report can have it’s own hierarchy of location groupings and it’s own metrics
For optimum speed and usability reports shouldn’t have more than 25/30 metrics each
Accounts are able to have multiple reports
This only manifests in Locations, however the same principle applies to later using dynamic reports for other areas, e.g. new food & drinks page in experience hub
The user is able to switch between the reports by clicking on the report name
All users with access to Locations are able to see all reports

If birthdays and phone numbers are collected as part of the subscribe sign-up (for loyalty purposes) these can now be accessed both through the API and in the CSV download in engagement tab
The Marketing subscribers CSV has a column for birthday and for phone number
Where a guest consent record for a brand includes the birthday, this is included in the csv download
Where a guest consent record for a brand includes the phone number, this is included in the csv download
Where either of these data points is not included for the brand, the column is null for that particular individual

It is possible to enable the translation into Spanish of the webApp review, standard flow only
Only Arabic and Spanish are currently available

It is possible to view a guest bill/check when scanning a venue-level QR code
Save money printing paper bills/checks & speed up steps pf service by allowing guests to see their bill/check without having to call a server
Multiple guests can review the same bill/check
Guests are able to enter table number to retrieve a bill
The user is only able to retrieve an open bill
If no bill is open in the given venue in the given time, then display 'no open table' message and ask them to insert different table number
If the check gets closed after they retrieved the check we don’t update the bill (i.e. we allow them to stay in it)
The user is able to submit a review even if the check has been closed in the meantime
The user is able to tap on a banner with animated background to go into the review process

When in the Locations table, it is possible to see ‘trend’ columns to show performance over time
Both ‘historical’ and ‘periodical’ trends are now available
Currently available for NPS and food & drink, food, drink score
Two types of mini trends are enabled
- historical
- period breakdown
Trends over time
- Historical is to look “further” that the filtered period of the report
- For now only build for NPS and food & drink, food, drink score
- Each historical trend can have defined how many intervals to display
- example 1:
  - trend added: NPS - 4 intervals
  - filtered time interval: 7 days
  - mini trend: display 4 dots, each representing NPS for 7 days with the last dot representing the filtered 7 days
  - i.e. although you are looking at a report for the last 7 days, you can see how the NPS trended for the same time interval for the last 28 days
- example 2:
  - trend added: food score - 3 periods
  - filtered time interval: 14 days
  - mini trend: display 3 dots, each representing food score for 14 days with the last dot representing the filtered 14 days
  - i.e. although you are looking at a report for the last 14 days, you can see how the food score trended for the same time period for the last 42 days
Interval breakdown
- Period breakdowns take the filtered interval and display the trend of the interval broken down
- For now only build for NPS and food & drink, food, drink score
- Each interval breakdown can define if to group by days or by weeks